Canada Revenue Agency call centre service expectations : final report / [prepared for the Canada Revenue Agency by Kantar TNS].: Rv4-121/1-2018E-PDF

"The aim of this research was to provide the Canada Revenue Agency (CRA) with evidence to support the revision of service standards in order to meet taxpayers’ expectations when dealing with the CRA’s enquiries lines"--Executive summary, page 4.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.861722&sl=0

Publication information
Department/Agency Canada Revenue Agency.
Kantar TNS (Firm)
Title Canada Revenue Agency call centre service expectations : final report / [prepared for the Canada Revenue Agency by Kantar TNS].
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: Attentes à l'égard des centres d'appels de l'Agence du revenu du Canada : rapport définitif.
Accompanied by: executive summary.
Issued also in HTML format.
Includes summary and additional text in French.
Publishing information [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, September 2018.
©2018
Description 1 online resource (46 pages) +executive summary (4 pages).
ISBN 9780660277905
Catalogue number
  • Rv4-121/1-2018E-PDF
Subject terms Call centres
Canada Revenue Agency
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