Connecting with Canadians : pursuing service transformation, final report of the Government On-Line Advisory Panel to the president of the Treasury Board of Canada : BT22-93/2003

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This report describes the client-driven changes needed for the federal government to meet Canadians’ needs for on-line information and services. It makes recommendations in four key areas: leadership, management and government, which stresses the importance of support at the highest levels; implementation strategies under the Government On-Line initiative; public service engagement to ensure public servants are committed to the success of transformation efforts; and communication and marketing to provide information about the transformation to Canadians.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.665275&sl=0

Publication information
Department/Agency Canada. Treasury Board.
Collaborating author Government On-Line Advisory Panel.
Title Connecting with Canadians : pursuing service transformation, final report of the Government On-Line Advisory Panel to the president of the Treasury Board of Canada
Publication type Monograph
Language Bilingual-[English | French]
Format Paper
Other formats Electronic-[French], Electronic-[English]
Publishing information Ottawa - Ontario : Treasury Board of Canada Secretariat 2003.
Binding Softcover
Description English text, 34p. : graphs ; 28 cm.
Catalogue number
  • BT22-93/2003
Subject terms Government On-Line
Government services
Transformation
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