|
000
| 02221nam##2200265za#4500 |
|---|
| 001 | 9.693617 |
|---|
| 003 | CaOODSP |
|---|
| 005 | 20210624233739 |
|---|
| 007 | cr ||||||||||| |
|---|
| 008 | 150407|1996||||xxc|||||o f|0| 0 eng|d |
|---|
| 040 | |aCaOODSP|beng |
|---|
| 043 | |an-cn--- |
|---|
| 086 | 1 |aBT22-42/1996E-PDF |
|---|
| 110 | 1 |aCanada. |bTreasury Board. |
|---|
| 245 | 10|aQuality services : |h[electronic resource]|ba progress report |
|---|
| 260 | |bTreasury Board of Canada Secretariat |c1996. |
|---|
| 300 | |a61p.|btable |
|---|
| 500 | |a"The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication. |
|---|
| 520 | 3 |aThe report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary |
|---|
| 590 | |a10-07-Supp|b2010-09-08 |
|---|
| 690 | 07|aGovernment services|2gcpds |
|---|
| 775 | 08|tServices de qualité : |w(CaOODSP)9.637792 |
|---|
| 776 | 0#|tQuality services: a progress report, 1996 / |w(CaOODSP)9.659165 |
|---|
| 776 | 0#|tServices de qualité: rapport d'étape, 1996 / |w(CaOODSP)9.659166 |
|---|
| 856 | 40|ahttp://publications.gc.ca|qPDF|s935 KB|uhttps://publications.gc.ca/collections/Collection/BT22-42-1996E.pdf |
|---|