Modernization of client service delivery: XC64-1/1-421-9E-PDF

"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2.

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Department/Agency Parliament. House of Commons. Standing Committee on Citizenship and Immigration.
Title Modernization of client service delivery
Series Title Report of Standing Committee on Citizenship and Immigration ;
Publication Type Series - View Master Record
Language [English]
Other Language Editions [French]
Format Electronic
Electronic Document

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Note Issued also in French under title: La modernisation de la prestation des services à la clientèle. "March 2017." Original published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16.
Date 2017.
Number of Pages vii, 37 p.
Catalogue Number
  • XC64-1/1-421-9E-PDF
Subject Terms Modernization, Customer services