Modernization of client service delivery: XC64-1/1-421-9E-PDF
"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2.
|Department/Agency||Parliament. House of Commons. Standing Committee on Citizenship and Immigration.|
|Title||Modernization of client service delivery|
|Series Title||Report of Standing Committee on Citizenship and Immigration ;|
|Publication Type||Series - View Master Record|
|Other Language Editions||[French]|
|Electronic Document|| |
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|Note||Issued also in French under title: La modernisation de la prestation des services à la clientèle. "March 2017." Original published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16.|
|Number of Pages||vii, 37 p.|
|Subject Terms||Modernization, Customer services|
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