Publishing and Depository Services Directorate (PDSD) client satisfaction survey – executive summary: P103-10/2-2017E-PDF

“The Publishing and Depository Services Directorate (PDSD) maintains a central database of Government of Canada publications that is searchable and available to the public. The Directorate has been in transition for some time. In 2014, the Directorate moved to an exclusively electronic publication environment. More recently with the introduction of the Web Renewal Initiative, and the Open Government Initiative, many changes have occurred and there is ambiguity as to how Government of Canada information is disseminated and through which platform. In this context, the Directorate has had to adapt quickly to a changing environment. Given these challenges, the PDSD seeks information and insight from key audiences, notably library professionals and other users of the website in order to better position itself for its future role, and to highlight which aspects of its service delivery to focus on. The methodology employed in this study consisted of both qualitative and quantitative components. Qualitative interviews by telephone were conducted with PDSD staff to gather information from an internal perspective about the nature of the clientele at PDSD and some of their challenges. Library professionals were queried with on-line bulletin boards, followed by a quantitative survey. Finally, visitors to the publications website were queried via an on-line survey"--Executive summary, p. 3-4, 5.

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Department/Agency Public Services and Procurement Canada.
Title Publishing and Depository Services Directorate (PDSD) client satisfaction survey – executive summary
Publication Type Monograph
Language [English]
Other Language Editions [French]
Format Electronic
Electronic Document

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Note Issued also in French under title: Direction des Éditions et Services de dépôt (DESD) : sondage sur la satisfaction des clients - sommaire exécutif. Caption title. "Delivery date: August 8th, 2017." Issued also in HTML format. Report and data tables are linked on the following web page:
Date 2017.
Number of Pages 11 p.
ISBN 978-0-660-08695-8
Catalogue Number
  • P103-10/2-2017E-PDF
Departmental Catalogue Number POR #: 044-16
Subject Terms Government libraries, Government publications, Client satisfaction