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| 01851cam 2200337za 4500 |
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| 001 | 9.843943 |
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| 003 | CaOODSP |
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| 005 | 20221107152632 |
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| 007 | cr ||||||||||| |
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| 008 | 171219s2017 onc ob f000 0 eng d |
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| 020 | |a978-0-660-09781-7 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aBT22-168/2017E-PDF |
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| 110 | 1 |aCanada. |bTreasury Board. |
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| 245 | 10|aGuideline on service management |h[electronic resource]. |
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| 260 | |aOttawa : |bTreasury Board of Canada, Secretariat, |c2017. |
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| 300 | |a[34] p. (un-numbered pages) |
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| 500 | |aIssued also in French under title: Ligne directrice sur la gestion des services. |
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| 500 | |aCover title. |
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| 500 | |a"Published: Mar 23, 2017." |
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| 500 | |aIssued also in HTML format. |
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| 504 | |aIncludes bibliographical references. |
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| 520 | 0 |a"This document provides guidance to departments on managing their services and implementing the Treasury Board Policy on Service. Program and service managers and executives who are responsible for implementing the Policy on Service and/or managing Government of Canada services are the intended audience for the guideline. The Policy on Service was introduced in 2014 to establish a strategic and coherent approach to the design and delivery of Government of Canada external and internal enterprise services that is client-centric, realizes operational efficiencies and promotes a culture of service management excellence"--P. [3]. |
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| 692 | 07|2gccst|aGovernment services |
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| 692 | 07|2gccst|aManagement |
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| 692 | 07|2gccst|aGuidelines |
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| 775 | 08|tLigne directrice sur la gestion des services |w(CaOODSP)9.843945 |
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| 856 | 40|qPDF|s407 KB|uhttps://publications.gc.ca/collections//collection_2017/sct-tbs/BT22-168-2017-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=28422 |
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