Ordering Procedures

• Sales policies
• How to order using our online shopping cart
  • Step 1: Add to my shopping cart
  • Step 2: Customer authentication
    • Returning clients
    • New clients
  • Step 3: Checkout
  • Step 4: Order confirmation
• How to order from the Weekly Checklist
  • Step 1: Sign in to view active Weekly Checklists
  • Step  2: Select Items
  • Step 3: Shopping Cart
  • Step 4: Confirmation

Sales policies

• All sales are final.
• Orders placed by Government of Canada departments and agencies must be paid for using the Financial Information Strategy (FIS) codes. No other methods of payment can be accepted.
• The price of publications is subject to change without notice. To receive the precise order value, contact Customer Service.

How to order using our online shopping cart

Step 1: Add to my shopping cart

1. Browse and search for the items you'd like to order.
2. Publications that are available for order will display a "Shopping Cart". Enter the quantity and select "Add" to place the item in the shopping cart.
3. The shopping cart will open and display the publication you selected. Note that discounts, shipping and handling and sales tax will be displayed at Step 3 - Checkout.
4. In the shopping cart you can:
   • Change the publication "Quantity" and then select "Recalculate" to update the "Total" and the "Order Value";
   • Remove an item by checking the "Mark" checkbox beside the item and then selecting "Remove Marked Items" to update the shopping cart;
   • Select "Clear" to remove all items from the shopping cart;
   • Select "Continue Shopping" to return to our catalogue (at any time, you may select  the "Shopping Cart" link to return to your shopping cart);
   • Select "Checkout" to move to Step 2 – Customer authentication.

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Step 2: Customer authentication

Returning clients

1. Enter your Client Number and either your Client Name or Organization Name.
2. Next, select "Sign In". The Checkout page will open with your account information displayed.
3. Continue to Step 3 - Checkout.

New clients

1. Select "Create a client account".
2. Enter your contact information (mandatory fields are marked with an asterisk) * and select "Next" to continue;
   • Client Name*: this can be a personal name or an organization name.
   • Organization Name: if you have filled Client Name with a personal name, put your organization name here.
   • Telephone Number*
   • Fax Number
   • Email*
   • Country*
3. Enter your address information (you'll be asked to provide information based on the Country you select in the previous step) and select "Next".
4. Enter you profile information:
   • Tell us whether you would like to receive promotional material from us;
   • Select "Your Profile" from the menu. Choose "Other" if you're not ordering on behalf of the Government of Canada. We'll use "Your Profile" to customize the checkout process.
5. Confirm your new client information. If you need to make a correction, use the "back" link to return to the appropriate page.
6. Select "Finish" to continue to Step 3 - Checkout.

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Step 3: Checkout

1. Verify the information in "Billing & shipping details".
   • Select "Ship to a different address" to ship your order to an address that is different from your billing address.
   • To correct your address information:
     • New customers - use the browser back button to return to the Customer Authentication pages and/or the "Ship to a different address" link to correct billing and shipping information
     • Existing customers, who signed in with an existing Client Account - contact Customer Service.
2. Select your Payment Method and enter your payment information (this step applies to priced orders only).
3. Verify your shopping cart information. Prices are subject to change. Discounts, shipping & handling and sales tax may be adjusted when we process your order. If your final order total exceeds the Total displayed in our Shopping Cart, we may contact you for instructions.
4. Select "Checkout" to proceed. If you're paying by credit card continue to #5 below. All others continue to Step 4 – Order confirmation.

   Paying by Credit Card

5. You'll be forwarded to the Government of Canada's secure payment processing system.
6. Enter your credit card information and select "Pay with your credit card". Authorization to debit your credit card with the Order Value will be requested from your financial institution. The actual invoice amount will be charged to your credit card once your order has been shipped.
7. Select "Return to Publications.gc.ca" to return to Step 4 - Order Confirmation on our Web site.

Step 4: Order confirmation

1. Review the online order confirmation. A copy of the confirmation will also be emailed to you. Orders that are paid for by cheque or money order are an exception here: we don't send email confirmations in this case. If you're paying by cheque or money order, proceed to #2 below.

   Paying by Cheque or Money Order

2. Print the Order Confirmation using your browser print feature and mail it to us along with your cheque or money order

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How to order from the Weekly Checklist

Only Selective Depository Libraries and Members of Parliament can order publications directly from the Weekly Checklist.  Although we encourage Depository Libraries to use the online Weekly Checklist, you can also send us your order by fax, or mail using the paper version of the Weekly Checklist.

Step 1: Sign in to view active Weekly Checklists

1. Go to our Services for Depository Libraries Web page.
2. Enter your Depository Number to sign in. The three most recent Weekly Checklists will be displayed when you've signed in. You can select "View all active Weekly Checklists" to get a complete list of active Weekly Checklists that you can order from.

Step 2: Select Items

1. Once you've located the Weekly Checklist you want, select the "Items for Order" link or the "Full Checklist" link.
2. Select publications to order by placing a checkmark in the checkbox beside the publication.
3. When you've completed your selections, choose "Continue" (located at the end of the checklist) to proceed to the Shopping Cart.

Step 3: Shopping Cart

1. Enter your email address to receive an email confirmation of your order.
2. In the shopping cart you can:
   • Change the publication "Quantity" and then select "Recalculate" to update the "Total" and the "Order Value";
   • Remove an item by checking the "Mark" checkbox beside the item and then selecting "Remove Marked Items" to update the shopping cart;
   • Select "Clear" to remove all items from the shopping cart;
   • Select "Continue Shopping" to return to our catalogue (at any time, you may select  the "Shopping Cart" link to return to your shopping cart);
   • Select "Submit" to move to Step 3 – Confirmation.

Step 4: Confirmation

1. Review the online order confirmation. A copy of the confirmation will also be emailed to you.