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008180213s2018    onc     ob   f000 0 eng d
040 |aCaOODSP|beng
043 |an-cn---
0861 |aXC16-1/1-421-41E-PDF
1101 |aCanada. |bParliament. |bHouse of Commons. |bStanding Committee on Public Accounts.
24510|aReport 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada |h[electronic resource] / |cHon. Kevin Sorenson, chair.
24630|aCall centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada
24616|aReport 2, call centres - Canada Revenue Agency, of the 2017 fall reports of the Auditor General of Canada
260 |a[Ottawa] : |bHouse of Commons, Canada, |c2018.
300 |av, 17 p.
4901 |aReport of the Standing Committee on Public Accounts ; |v41st report, 42nd Parliament, 1st session
500 |aIssued also in French under title: Rapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada.
500 |a"February 2018."
500 |aIncludes government response.
500 |aOriginal published on: 2018/02/12. Republished on: 2018/02/13, 2018/06/15.
504 |aIncludes bibliographical references.
520 |a"According to the Office of the Auditor General of Canada (OAG or the Office), the Canada Revenue Agency (CRA or the Agency) “processes more than 30 million tax returns annually. It also administers and collects business payroll payments and goods and services taxes. The Agency’s call centres are meant to give individuals and businesses timely, accurate information about their taxes, credits, and benefits.” In the fall of 2017, the OAG released a performance audit that focused on determining “whether [CRA’s] call centres provided Canadian taxpayers with timely access to accurate information.” On 30 November 2017, the House of Commons Standing Committee on Public Accounts (the Committee) held a hearing on this audit"--Introd., p. 1-2.
693 4|aCanada Revenue Agency
693 4|aAudit
693 4|aCustomer services
693 4|aCall centers
7001 |aSorenson, Kevin.
77508|tRapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada |w(CaOODSP)9.851671
830#0|aReport of the Standing Committee on Public Accounts ;|v41st report, 42nd Parliament, 1st session.|w(CaOODSP)9.505304
85640|qPDF|s2.36 MB|uhttps://publications.gc.ca/collections/collection_2018/parl/xc16-1/XC16-1-1-421-41-eng.pdf|z(report)
85640|qPDF|s1.34 MB|uhttps://publications.gc.ca/collections/collection_2018/parl/xc16-1/XC16-1-1-421-41-1-eng.pdf|z(government response)