Methodology report : 2019 service experience and Canadian Revenue Agency's outcomes research study. : Rv4-139/2020E-PDF

"The Canadian Revenue Agency (CRA) is conducting primary research among Canadian taxpayers and among tax intermediaries to identify the drivers of Client Experience and understand its role in achieving CRA’s ultimate outcomes, namely satisfaction, trust and voluntary compliance. A theoretical model including advanced psychometric and statistical analysis that was developed internally by the CRA’s Performance Measurement Centre of Expertise (PMCoE) will be used. This theoretical model is developed to meet the CRA’s particular needs and the survey results will provide essential information on performance measurement that is aligned with the CRA’s Departmental Results Framework (DRF)"--Executive summary, page 5.

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.888073&sl=1

Renseignements sur la publication
Ministère/Organisme Canada Revenue Agency, issuing body.
Ipsos (Firm), issuing body.
Titre Methodology report : 2019 service experience and Canadian Revenue Agency's outcomes research study.
Variante du titre CRA : service experience and Canada Revenue Agency’s outcomes research methodology report
Type de publication Monographie
Langue [Anglais]
Autres langues publiées [Français]
Édition ultérieure 2021 service experience and Canada Revenue Agency's outcomes research study :
Format Électronique
Document électronique
Note(s) Issued also in French under title: Rapport de méthodologie : Étude sur l’expérience de service et les résultats de l’Agence du revenu du Canada en 2019.
"Prepared for the Canada Revenue Agency by Ipsos Limited Partnership, March 2019."
"Registration number: POR 044-19."
Issued also in HTML format.
Includes bibliographical references.
Information sur la publication [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, [2020]
©2020
Description 1 online resource (45 pages) + executive summary (6 pages)
ISBN 9780660351551
Numéro de catalogue
  • Rv4-139/2020E-PDF
Descripteurs Canada Revenue Agency -- Customer services -- Public opinion.
Tax returns -- Canada -- Public opinion.
Tax administration and procedure -- Canada -- Public opinion.
Public opinion -- Canada.
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