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| 01060nam##2200301za#4500 |
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001 | 9.647220 |
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003 | CaOODSP |
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005 | 20210615112605 |
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007 | ta |
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008 | 150407|1998||||xxc||||| f|0| 0 eng|d |
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020 | |a0-662-27472-5 |
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040 | |aCaOODSP|beng |
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043 | |an-cn--- |
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086 | 1 |aSC94-67/1998E |
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110 | 1 |aCanada.|bCanadian Centre for Management Development. |bCitizen-Centred Service Network. |
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245 | 10|aClient satisfaction surveying : |ba managers' guide / |cby Faye Schmidt with Teresa Strickland. |
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250 | |aedition |
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260 | |aOttawa - Ontario : |bCanadian Centre for Management Development. |c1998. |
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300 | |av, 58p. : |bgraphs, tables ; |c28 cm. |
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563 | |aSoftcover |
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590 | |a02-29|b2002-07-19 |
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690 | 07|aCustomer services|2gcpds |
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690 | 07|aPublic opinion polls|2gcpds |
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690 | 07|aPublic service|2gcpds |
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720 | 1 |aSchmidt, Faye Nella |
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720 | 1 |aStrickland, Teresa |
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775 | 08|tSondages sur la satisfaction des clients : |w(CaOODSP)9.680646 |
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776 | 0#|tClient satisfaction surveying : |w(CaOODSP)9.695887 |
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