| 000 | 00000nam##2200000za#4500 |
| 001 | 9.647220 |
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| 003 | CaOODSP |
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| 005 | 20210615112605 |
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| 007 | ta |
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| 008 | 150407|1998||||xxc||||| f|0| 0 eng|d |
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| 020 | |a0-662-27472-5 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aSC94-67/1998E |
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| 110 | 1 |aCanada.|bCanadian Centre for Management Development. |bCitizen-Centred Service Network. |
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| 245 | 10|aClient satisfaction surveying : |ba managers' guide / |cby Faye Schmidt with Teresa Strickland. |
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| 250 | |aedition |
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| 260 | |aOttawa - Ontario : |bCanadian Centre for Management Development. |c1998. |
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| 300 | |av, 58p. : |bgraphs, tables ; |c28 cm. |
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| 563 | |aSoftcover |
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| 590 | |a02-29|b2002-07-19 |
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| 690 | 07|aCustomer services|2gcpds |
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| 690 | 07|aPublic opinion polls|2gcpds |
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| 690 | 07|aPublic service|2gcpds |
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| 720 | 1 |aSchmidt, Faye Nella |
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| 720 | 1 |aStrickland, Teresa |
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| 775 | 08|tSondages sur la satisfaction des clients : |w(CaOODSP)9.680646 |
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| 776 | 0#|tClient satisfaction surveying : |w(CaOODSP)9.695887 |
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