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| 01233nam##2200253za#4500 |
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| 001 | 9.652739 |
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| 003 | CaOODSP |
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| 005 | 20210615115849 |
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| 007 | ta |
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| 008 | 150407|2012||||xxc||||| f|0| 0 eng|d |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aFC5-8/9-2012E |
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| 110 | 2 |aFinancial Consumer Agency of Canada. |
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| 245 | 10|aHow to make a complaint |
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| 246 | 3 |aYour rights and responsibilities |
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| 260 | |aOttawa - Ontario : |bFinancial Consumer Agency of Canada |cMarch 2012. |
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| 300 | |a[4]p. ; |c28 cm. |
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| 500 | |aThe catalogue number (FC5-8/9-2007E) and ISBN (978-0-662-45845-6) of a previous edition (2007) are printed in this publication. |
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| 520 | 3 |aAll banks, and trust, loan, insurance companies, and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it. |
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| 563 | |aPamphlet |
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| 590 | |a13-32|b2013-08-09 |
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| 690 | 07|aComplaints|2gcpds |
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| 690 | 07|aFinancial institutions|2gcpds |
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