Connecting with Canadians : pursuing service transformation, final report of the Government On-Line Advisory Panel to the president of the Treasury Board of Canada : BT22-93/2003
This report describes the client-driven changes needed for the federal government to meet Canadians’ needs for on-line information and services. It makes recommendations in four key areas: leadership, management and government, which stresses the importance of support at the highest levels; implementation strategies under the Government On-Line initiative; public service engagement to ensure public servants are committed to the success of transformation efforts; and communication and marketing to provide information about the transformation to Canadians.
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Department/Agency | Canada. Treasury Board. |
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Collaborating author | Government On-Line Advisory Panel. |
Title | Connecting with Canadians : pursuing service transformation, final report of the Government On-Line Advisory Panel to the president of the Treasury Board of Canada |
Publication type | Monograph |
Language | Bilingual-[English | French] |
Format | Paper |
Other formats | Electronic-[French], Electronic-[English] |
Publishing information | Ottawa - Ontario : Treasury Board of Canada Secretariat 2003. |
Binding | Softcover |
Description | English text, 34p. : graphs ; 28 cm. |
Catalogue number |
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Subject terms | Government On-Line Government services Transformation |
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