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| 01355nam##2200301za#4500 |
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| 001 | 9.672483 |
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| 003 | CaOODSP |
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| 005 | 20210615130920 |
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| 007 | ta |
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| 008 | 150407|2010||||xxc||||| f|0| 0 eng|d |
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| 020 | |a978-1-100-52362-0 |
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| 040 | |aCaOODSP|beng |
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| 041 | |aeng |
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| 041 | |afre |
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| 043 | |an-cn--- |
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| 086 | 1 |aIu44-82/2010 |
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| 110 | 1 |aCanada. |bIndustry Canada. |
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| 245 | 10|aState of customer relationship management : |bthe Canadian report 2010 / |cco-published by Canadian Manufacturers & Exporters ... [et al.]. |
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| 260 | |aOttawa - Ontario : |bIndustry Canada |c[2010]. |
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| 300 | |aEnglish text, 24p. : |bcoloured figs., graphs, references, tables ; |c28 cm. |
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| 520 | 3 |aThis unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in CRM that improve domestic and international competitiveness across industries. |
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| 563 | |aSoftcover |
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| 590 | |a11-24|b2011-06-17 |
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| 690 | 07|aCustomer services|2gcpds |
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| 776 | 0#|tL'état de la gestion de la relation client : |w(CaOODSP)9.637986 |
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| 776 | 0#|tState of customer relationship management : |w(CaOODSP)9.693797 |
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| 792 | |tL'état de la gestion de la relation client : |w(CaOODSP)9.672484 |
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