Quality assurance in services : an ISO-9000 workbook for small professional service firms.: C2-271/1995E-PDF

The first practical workbook on ISO 9000 registration designed specifically for small professional service firms! ISO 9000 is a set of standards that provide firms with a strategy for achieving quality objectives. "Quality Assurance in Services: An ISO 9000 Workbook for Small Professional Service Firms" is a complete guide to becoming registered under the world's premier quality assurance program. Filled with practical checklists, worksheets, tips and sample documentation, it provides small and mid-sized service firms with the tools necessary to interpret and implement ISO 9000 standards to suit their specific needs. Topics discussed in the book include: -ISO 9000: A Synopsis - Is ISO 9000 For You? -Planning Your Approach -Designing Your Quality System -Managing Documentation -Becoming Registered -Maintaining Registration Although it focuses primarily on the Canadian market, "Quality Assurance in Services" addresses ISO 9000 standards that can be applied internationally. The language of manufacturing, inherent in ISO documents, is translated to that of a small service firm's processes. This hands-on workbook, is organized in an easy-to-follow reference format, and contains helpful lists of key ISO 9000 resources and sample audit preparation questions.

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