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      <marc:subfield code="b">technology, restructuring and the reorganization of work in the call centre industry / </marc:subfield>
      <marc:subfield code="c">[by] Ruth Buchanan, Sarah Koch-Schulte. </marc:subfield>
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      <marc:subfield code="a">"This project, a case study of the emerging call centre industry in Canada, examines the impacts of restructuring on those in the lower tiers of the labour market."--Abstract.</marc:subfield>
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      <marc:subfield code="a">N.B.: Incorrect catalogue number and ISBN printed in this publication.</marc:subfield>
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      <marc:subfield code="a">This project, a case study of the emerging call centre industry in Canada, examines the impacts of restructuring on those in the lower tiers of the labour market.--Abstract</marc:subfield>
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      <marc:subfield code="a">http://publications.gc.ca</marc:subfield>
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