00000nam##2200000za#4500 9.693617 CaOODSP 20210624233739 cr ||||||||||| 150407|1996||||xxc|||||o f|0| 0 eng|d CaOODSP eng n-cn--- BT22-42/1996E-PDF Canada. Treasury Board. Quality services : [electronic resource] a progress report Treasury Board of Canada Secretariat 1996. 61p. table "The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication. The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary 10-07-Supp 2010-09-08 Government services gcpds Services de qualité : (CaOODSP)9.637792 Quality services: a progress report, 1996 / (CaOODSP)9.659165 Services de qualité: rapport d'étape, 1996 / (CaOODSP)9.659166 http://publications.gc.ca PDF 935 KB https://publications.gc.ca/collections/Collection/BT22-42-1996E.pdf