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| 01483nam##2200277za#4500 |
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| 001 | 9.693797 |
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| 003 | CaOODSP |
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| 005 | 20210624233828 |
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| 007 | cr ||||||||||| |
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| 008 | 150407|2010||||xxc|||||o f|0| 0 eng|d |
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| 020 | |a978-1-100-16830-2 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aIu44-82/2010E-PDF |
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| 110 | 1 |aCanada. |bIndustry Canada. |
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| 245 | 10|aState of customer relationship management : |h[electronic resource]|bthe Canadian report 2010 |
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| 260 | |aOttawa - Ontario : |bIndustry Canada |c[2010]. |
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| 300 | |a30p.|bgraphs, references, tables |
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| 500 | |aThe catalogue number (Iu44-82/2010) and ISBN (978-1-100-52362-0) for the bilingual print edition have been incorrectly copied in this PDF version. |
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| 520 | 3 |aThis unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in CRM that improve domestic and international competitiveness across industries. |
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| 590 | |a11-07|b2011-02-18 |
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| 690 | 07|aCustomer services|2gcpds |
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| 775 | 08|tL'état de la gestion de la relation client : |w(CaOODSP)9.637986 |
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| 776 | 0#|tState of customer relationship management : |w(CaOODSP)9.672483 |
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| 776 | 0#|tL'état de la gestion de la relation client : |w(CaOODSP)9.672484 |
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| 856 | 40|ahttp://publications.gc.ca|qPDF|s5747 KB|uhttps://publications.gc.ca/collections/collection_2011/ic/Iu44-82-2010-eng.pdf |
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