|
000
| 01663nam##2200313za#4500 |
|---|
| 001 | 9.695887 |
|---|
| 003 | CaOODSP |
|---|
| 005 | 20210624234801 |
|---|
| 007 | cr ||||||||||| |
|---|
| 008 | 150407|1998||||xxc|||||o f|0| 0 eng|d |
|---|
| 040 | |aCaOODSP|beng |
|---|
| 043 | |an-cn--- |
|---|
| 086 | 1 |aSC94-67/1998E-PDF |
|---|
| 110 | 1 |aCanada.|bCanadian Centre for Management Development. |
|---|
| 245 | 10|aClient satisfaction surveying : |h[electronic resource]|ba manager's guide / |c[by] Faye Schmidt, Teresa Strickland. |
|---|
| 260 | |bCanadian Centre for Management Development |cDecember 1998. |
|---|
| 300 | |a64p.|bfigs., graph, references, tables |
|---|
| 500 | |aThe catalogue number (SC94-67/1998E) and ISBN (0-662-27472-5) for the print edition have been incorrectly copied in this electronic publication. |
|---|
| 504 | |aBibliography. |
|---|
| 520 | 3 |aDesigned for managers of public services in Canada, this guide presents best practices in surveying client satisfaction and explains the benefits of and how to plan, implement and use the information gathered from client satisfaction surveys. The guide includes the Common Measurements Tool (CMT), which readers can use as a template for their own surveys. |
|---|
| 590 | |a12-16-Supp|b2012-04-17 |
|---|
| 690 | 07|aCustomer services|2gcpds |
|---|
| 690 | 07|aPublic opinion polls|2gcpds |
|---|
| 690 | 07|aPublic service|2gcpds |
|---|
| 720 | 1 |aSchmidt, Faye Nella |
|---|
| 720 | 1 |aStrickland, Teresa |
|---|
| 775 | 08|tSondages sur la satisfaction des clients : |w(CaOODSP)9.640007 |
|---|
| 776 | 0#|tClient satisfaction surveying : |w(CaOODSP)9.647220 |
|---|
| 856 | 40|ahttp://publications.gc.ca|qPDF|s205 KB|uhttps://publications.gc.ca/collections/Collection/SC94-67-1998E.pdf |
|---|