00000nam##2200000za#4500 9.695888 CaOODSP 20210624234801 cr ||||||||||| 150407|1999||||xxc|||||o f|0| 0 eng|d CaOODSP eng n-cn--- SC94-70/1999E-PDF Canada. Canadian Centre for Management Development. Innovations and good practices in single-window service / [electronic resource] [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. Canadian Centre for Management Development March 1999. 101p. fig., references, tables The catalogue number (SC94-70/1999E) and ISBN (0-662-27654-X) for the print edition have been incorrectly copied in this electronic publication. This report is designed to provide public service leaders and managers with a better understanding of the single-window (SW) service delivery concept, in which government services, or information about them, are brought together so that citizens can more easily and quickly find what they need. The report provides a tentative classification of the approaches to SW service delivery in Canada and examines 18 SW initiatives, drawing out the lessons learned and the success factors identified by those involved. It was published by the Canadian Centre for Management Development in 1999. 12-16-Supp 2012-04-17 Customer services gcpds Federal institutions gcpds Management gcpds Public service gcpds Marson, D. Bent, Stephen Kernaghan, Kenneth Les guichets uniques : (CaOODSP)9.640008 Innovations and good practices in single-window service / (CaOODSP)9.647271 http://publications.gc.ca PDF 208 KB https://publications.gc.ca/collections/Collection/SC94-70-1999E.pdf