| 000 | 00000nam##2200000za#4500 |
| 001 | 9.695889 |
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| 003 | CaOODSP |
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| 005 | 20210624234801 |
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| 007 | cr ||||||||||| |
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| 008 | 150407|1999||||xxc|||||o f|0| 0 eng|d |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aSC94-71/1999E-PDF |
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| 110 | 1 |aCanada.|bCanadian Centre for Management Development. |
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| 245 | 10|aGood practices in citizen-centered service / |h[electronic resource]|c[by] D. Marie Blythe, D. Brian Marson. |
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| 260 | |bCanadian Centre for Management Development |cMarch 1999. |
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| 300 | |a166p.|bfigs., graph, references |
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| 500 | |aThe catalogue number (SC94-71/1999E) and ISBN (0-662-27686-8) for the print edition have been incorrectly copied in this electronic publication. |
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| 520 | 3 |aThe purpose of this report is to communicate good practices and lessons learned in citizen-centred service undertaken by Canadian public sector organizations. It does this by presenting case studies of citizen-centred initiatives, organized under the four components of the Service Gap model: citizens’ views and expectations, performance measurement and accountability, tools for closing the service gap, and the capacity of the public sector to deliver citizen-centred service. This report was published by the Canadian Centre for Management Development in 1999. |
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| 590 | |a12-16-Supp|b2012-04-17 |
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| 690 | 07|aCustomer services|2gcpds |
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| 690 | 07|aFederal government|2gcpds |
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| 690 | 07|aPublic service|2gcpds |
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| 720 | 1 |aBlythe, D. Marie |
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| 720 | 1 |aMarson, D. Brian |
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| 775 | 08|tPratiques exemplaires d'un service axé sur les citoyens / |w(CaOODSP)9.640009 |
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| 776 | 0#|tGood practices in citizen-centred service / |w(CaOODSP)9.647292 |
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| 856 | 40|ahttp://publications.gc.ca|qPDF|s1.43 MB|uhttps://publications.gc.ca/collections/Collection/SC94-71-1999E.pdf |
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