| 000 | 00000nam 2200000za 4500 |
| 001 | 9.698202 |
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| 003 | CaOODSP |
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| 005 | 20221005143332 |
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| 007 | cr ||||||||||| |
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| 008 | 150407|2013||||xxc|||||o f|0| 0 eng d |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aFC5-8/9-2013E-PDF |
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| 110 | 2 |aFinancial Consumer Agency of Canada. |
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| 245 | 10|aHow to make a complaint |h[electronic resource] |
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| 260 | |aOttawa - Ontario : |bFinancial Consumer Agency of Canada |cMay 2013. |
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| 300 | |a4p.|btables |
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| 500 | |aThe catalogue number (FC5-8/9-2007E-PDF) and ISBN (978-0-662-45789-2) of a previous edition (2007) are copied in this electronic publication. |
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| 520 | 3 |aAll banks, and trust, loan, insurance companies, and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it. |
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| 590 | |a13-29|b2013-07-19 |
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| 690 | 07|aComplaints|2gcpds |
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| 775 | 08|tComment déposer une plainte |w(CaOODSP)9.642200 |
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| 795 | |tLodging a complaint |w(CaOODSP)9.689660 |
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| 856 | 40|ahttp://publications.gc.ca|qPDF|s777 KB|uhttps://publications.gc.ca/collections/collection_2013/acfc-fcac/FC5-8-9-2013-eng.pdf |
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