00000nam 2200000za 4500 9.809552 CaOODSP 20221107140647 cr ||||||||||| 151014s2014 onc o f000 0 eng d CaOODSP eng n-cn--- P118-4/2014E-PDF Audit of service level agreements for the House of Commons [electronic resource] : final audit report. [Ottawa] : Shared Services Canada, 2014. 14 p. : tables. Issued also in French under title: Audit des accords sur les niveaux de service pour la Chambre des communes, rapport d'audit final. “Office of Audit and Evaluation, June 2014.” The objective of this audit was to provide assurance that appropriate governance and internal controls were in place for the House of Commons service level agreements related to the national coordination of Blue Pages listings. What was found: there was no formal process for ensuring that contracts with third-party service providers were in place prior to the finalization of service level agreements with the service provider (TELUS) or the client (House of Commons); there was no defined process for tracking and logging client issues or implementing continuous improvement activities in respect of such issues; and there was no formal process for ensuring the clear definition of Blue Pages service level agreement (SLA) reporting requirements, including both external and internal reporting requirements. gccst House of Commons gccst Service contracts gccst Audit Canada. Shared Services Canada. Audit des accords sur les niveaux de service pour la Chambre des communes (CaOODSP)9.809557 PDF 136 KB https://publications.gc.ca/collections/collection_2016/spc-ssc/P118-4-2014-eng.pdf