Delegated decision-making audit .: V32-292/2013E-PDF

In 2011, Veterans Affairs Canada initiated a five-year Transformation Agenda to respond to the changing needs and expectations of the Veteran population. The goal was to fundamentally change how the Department delivers programs and services. The targeted efforts of the Department included overhauling service delivery, simplifying processes and cutting red tape for Veterans. To simplify the process for Veterans and expedite decision making, Veterans AffairsCanada case managers were given the responsibility to make medical/psycho-social decisions for Rehabilitation Program participants and to properly document these decisions. By delegating this new authority to the level closest to program recipients, case managers were expected to be more efficient and effective in responding to Veterans’ needs and be more empowered in their position. To assist staff in making these decisions, the Department developed training courses for staff and introduced tools such as the six-step decision-making model. Recent internal audits have identified risks relating to the absence of quality assurance on decisions and the lack of supporting documentation on files. Veterans Affairs Canada must ensure that there are sufficient internal controls and that staff are complying with the directives of the Department when making decisions. Through interviews, documentation review, and an analysis of 120 sample files, this audit provides assurance that the delegated decision-making controls are working as intended to deliver planned results in accordance with related authorities.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.812024&sl=0

Publication information
Department/Agency Canada. Veterans Affairs Canada. Audit and Evaluation Division.
Title Delegated decision-making audit .
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: Vérification des décisions prises en vertu d’une delegation.
"Final - December 2013."
Includes bibliographical references.Includes bibliographical references.
Publishing information [Ottawa] : Veterans Affairs Canada, 2013.
Description ii, 15, [2] p. : tables.
Catalogue number
  • V32-292/2013E-PDF
Subject terms Federal departments
Decision making
Audit
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.
Date modified: