Formative evaluation of Income Security Programs, Outreach .: RH64-118/2002E-PDF

Income Security Programs (ISP) Outreach is a program intended to promote awareness of Canada Pension Plan and Old Age Security at the community level, and to improve citizens' understanding of how these benefit programs fit within overall retirement planning and income security. Outreach works with several other ISP divisions whose overall objective is to ensure that people obtain the benefits they qualify for, and that they see these benefits as a reliable part of their retirement income planning. This formative evaluation addresses 15 issues relating to the following five categories: program rationale; program design, delivery, & implementation with regard to clients reached, information tools used, specific activities & alternatives, and co-ordination with other ISP communication-related activities. The evaluation was conducted using qualitative approaches, including interviews, case studies, and a literature review of Outreach type activities of other countries.

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Publication information
Department/Agency Canada. Human Resources Development Canada. Strategic Policy.
Title Formative evaluation of Income Security Programs, Outreach .
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title : Évaluation formative du Programme Relations avec le public des programmes de la sécurité du revenu.
"September 2002".
Publishing information [Gatineau, Quebec] : Human Resources Development Canada, Strategic Policy, Evaluation and Data Development, c2002.
Description viii, 22 p. : tables.
Catalogue number
  • RH64-118/2002E-PDF
Departmental catalogue number SP-AH153-09-02E
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