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    <marc:controlfield tag="003">CaOODSP</marc:controlfield>
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    <marc:controlfield tag="007">cr |||||||||||</marc:controlfield>
    <marc:controlfield tag="008">161027s2016    quc     o    f000 0 eng d</marc:controlfield>
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      <marc:subfield code="a">Canada.</marc:subfield>
      <marc:subfield code="b">Telefilm Canada.</marc:subfield>
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      <marc:subfield code="a">Customer service charter for Telefilm Canada's clients </marc:subfield>
      <marc:subfield code="h">[electronic resource].</marc:subfield>
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      <marc:subfield code="a">Telefilm Canada - customer service charter (who to talk to) - July 2016</marc:subfield>
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    <marc:datafield tag="260" ind1=" " ind2=" ">
      <marc:subfield code="a">[Montreal] : </marc:subfield>
      <marc:subfield code="b">Telefilm Canada, </marc:subfield>
      <marc:subfield code="c">2016.</marc:subfield>
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      <marc:subfield code="a">7 p.</marc:subfield>
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      <marc:subfield code="a">Issued also in French under title: Plan stratégique Charte de services aux clients de Téléfilm Canada.</marc:subfield>
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      <marc:subfield code="a">"Updated: June 2016."</marc:subfield>
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      <marc:subfield code="a">“This Charter sets out the standards of service you can expect from Telefilm in the delivery and administration of our programs. It also explains how you can stay informed of our activities and to let us know if you have a concern or complaint, as well as offers tips on how you can help us to better serve you.”--p.2.</marc:subfield>
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      <marc:subfield code="2">gccst</marc:subfield>
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      <marc:subfield code="t">Charte de services aux clients de Téléfilm Canada </marc:subfield>
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      <marc:subfield code="q">PDF</marc:subfield>
      <marc:subfield code="s">283 KB</marc:subfield>
      <marc:subfield code="u">https://publications.gc.ca/collections/collection_2016/telefilmcanada/CC371-4-2016-eng.pdf</marc:subfield>
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