00000nam 2200000za 4500 9.828899 CaOODSP 20221107145146 cr ||||||||||| 161209s2016 onc |o f|0| 0 eng d CaOODSP eng n-cn--- XC78-1/1-421-3E-PDF Canada. Parliament. House of Commons. Standing Committee on Veterans Affairs. Reaching out [electronic resource] : improving service delivery to Canadian veterans / Neil R. Ellis, Chair. [Ottawa] : House of Commons, 2016. viii, 71 p. Report of Standing Committee on Veterans Affairs ; 3rd report, 1st session, 42nd Parliament "December 2016." Also available in French under title: Aller vers les vétérans pour améliorer la prestation des services. Original published on: 2016/12/09. Republished on: 2017/01/27, 2017/06/13, 2017/10/11, 2019/04/25. Includes bibliographical references. "This report is divided into four sections. The first presents a look back at the last decade, which saw profound changes take place within VAC. The second section describes what could be called the departmental “culture,” which was highly criticized during this study and is, according to a number of witnesses, the source of many problems associated with service delivery. The third section deals with the transition from when a member of the military is injured or becomes ill, and when he or she leaves the Canadian Armed Forces (CAF) and becomes a veteran. A successful transition is without doubt the best guarantee of a veteran’s long-term well-being. The fourth section discusses issues surrounding the delivery of specific services: the Department’s handling of so-called secondary injuries or illnesses; long-term care programs; professional training; the key role of case managers; families; and mental health"--Introduction. gccst Veterans Aller vers les vétérans pour améliorer la prestation des services (CaOODSP)9.828901 Report of Standing Committee on Veterans Affairs ; 3rd report, 1st session, 42nd Parliament (CaOODSP)9.506809 PDF 525 KB https://publications.gc.ca/collections/collection_2016/parl/xc78-1/XC78-1-1-421-3-eng.pdf