00000nam 2200000za 4500 9.834139 CaOODSP 20221107150354 cr ||||||||||| 170323s2017 onc #o f|0| 0 eng d CaOODSP eng n-cn--- XC64-1/1-421-9E-PDF Canada. Parliament. House of Commons. Standing Committee on Citizenship and Immigration. Modernization of client service delivery [electronic resource] / Borys Wrzesnewskyj, chair. [Ottawa] : House of Commons, 2017. vii, 37 p. Report of Standing Committee on Citizenship and Immigration ; 9th report, 1st session, 42nd Parliament Issued also in French under title: La modernisation de la prestation des services à la clientèle. "March 2017." Original published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16. Includes bibliographical references. "This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2. gccst Modernization gccst Customer services Wrzesnewskyj, Borys, 1960. La modernisation de la prestation des services à la clientèle (CaOODSP)9.834141 Report of Standing Committee on Citizenship and Immigration ; 9th report, 1st session, 42nd Parliament (CaOODSP)9.507115 PDF 815 KB https://publications.gc.ca/collections/collection_2017/parl/xc64-1/XC64-1-1-421-9-eng.pdf