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| 02153cam 2200313za 4500 |
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001 | 9.834139 |
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003 | CaOODSP |
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005 | 20221107150354 |
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007 | cr ||||||||||| |
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008 | 170323s2017 onc #o f|0| 0 eng d |
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040 | |aCaOODSP|beng |
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043 | |an-cn--- |
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086 | 1 |aXC64-1/1-421-9E-PDF |
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110 | 1 |aCanada. |bParliament. |bHouse of Commons. |bStanding Committee on Citizenship and Immigration. |
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245 | 10|aModernization of client service delivery |h[electronic resource] / |cBorys Wrzesnewskyj, chair. |
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260 | |a[Ottawa] : |bHouse of Commons, |c2017. |
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300 | |avii, 37 p. |
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490 | 1 |aReport of Standing Committee on Citizenship and Immigration ; |v9th report, 1st session, 42nd Parliament |
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500 | |aIssued also in French under title: La modernisation de la prestation des services à la clientèle. |
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500 | |a"March 2017." |
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500 | |aOriginal published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16. |
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504 | |aIncludes bibliographical references. |
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520 | |a"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2. |
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692 | 07|2gccst|aModernization |
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692 | 07|2gccst|aCustomer services |
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700 | 1 |aWrzesnewskyj, Borys,|d1960. |
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775 | 08|tLa modernisation de la prestation des services à la clientèle |w(CaOODSP)9.834141 |
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830 | #0|aReport of Standing Committee on Citizenship and Immigration ;|v9th report, 1st session, 42nd Parliament|w(CaOODSP)9.507115 |
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856 | 40|qPDF|s815 KB|uhttps://publications.gc.ca/collections/collection_2017/parl/xc64-1/XC64-1-1-421-9-eng.pdf |
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