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008170323s2017    onc    #o    f|0| 0 eng d
040 |aCaOODSP|beng
043 |an-cn---
0861 |aXC64-1/1-421-9E-PDF
1101 |aCanada. |bParliament. |bHouse of Commons. |bStanding Committee on Citizenship and Immigration.
24510|aModernization of client service delivery |h[electronic resource] / |cBorys Wrzesnewskyj, chair.
260 |a[Ottawa] : |bHouse of Commons, |c2017.
300 |avii, 37 p.
4901 |aReport of Standing Committee on Citizenship and Immigration ; |v9th report, 1st session, 42nd Parliament
500 |aIssued also in French under title: La modernisation de la prestation des services à la clientèle.
500 |a"March 2017."
500 |aOriginal published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16.
504 |aIncludes bibliographical references.
520 |a"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2.
69207|2gccst|aModernization
69207|2gccst|aCustomer services
7001 |aWrzesnewskyj, Borys,|d1960.
77508|tLa modernisation de la prestation des services à la clientèle |w(CaOODSP)9.834141
830#0|aReport of Standing Committee on Citizenship and Immigration ;|v9th report, 1st session, 42nd Parliament|w(CaOODSP)9.507115
85640|qPDF|s815 KB|uhttps://publications.gc.ca/collections/collection_2017/parl/xc64-1/XC64-1-1-421-9-eng.pdf