00000nam 2200000za 4500 9.843943 CaOODSP 20221107152632 cr ||||||||||| 171219s2017 onc ob f000 0 eng d 978-0-660-09781-7 CaOODSP eng n-cn--- BT22-168/2017E-PDF Canada. Treasury Board. Guideline on service management [electronic resource]. Ottawa : Treasury Board of Canada, Secretariat, 2017. [34] p. (un-numbered pages) Issued also in French under title: Ligne directrice sur la gestion des services. Cover title. "Published: Mar 23, 2017." Issued also in HTML format. Includes bibliographical references. "This document provides guidance to departments on managing their services and implementing the Treasury Board Policy on Service. Program and service managers and executives who are responsible for implementing the Policy on Service and/or managing Government of Canada services are the intended audience for the guideline. The Policy on Service was introduced in 2014 to establish a strategic and coherent approach to the design and delivery of Government of Canada external and internal enterprise services that is client-centric, realizes operational efficiencies and promotes a culture of service management excellence"--P. [3]. gccst Government services gccst Management gccst Guidelines Ligne directrice sur la gestion des services (CaOODSP)9.843945 PDF 407 KB https://publications.gc.ca/collections//collection_2017/sct-tbs/BT22-168-2017-eng.pdf HTML N/A https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=28422