00000nam 2200000za 4500 9.843948 CaOODSP 20221107152633 cr ||||||||||| 180227s2012 onca||| o f000 0 eng 978-0-660-09783-1 CaOODSP eng n-cn--- BT22-169/2012E-PDF Canada. Treasury Board. Guideline on service standards [electronic resource]. Ottawa : Treasury Board of Canada, Secretariat, c2012. [18] p. (un-numbered pages) : ill. Issued also in French under title: Ligne directrice sur les normes de service. "Published: Jul 04, 2012." Also available in HTML format. Includes bibliographic references. "The Guideline on Service Standards, developed by the Treasury Board of Canada Secretariat, is intended to be used by service employees and managers responsible for efficient and effective service delivery. It outlines common concepts and best practices for successfully developing and managing service standards for both internal and external services to citizens and business. This Guideline defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the service and organizational level"--Provided by publisher. gccst Government policy gccst Quality of service Ligne directrice sur les normes de service (CaOODSP)9.843949 PDF 365 KB https://publications.gc.ca/collections/collection_2018/sct-tbs/BT22-169-2012-eng.pdf HTML N/A https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25750