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| 01763cam 2200313za 4500 |
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| 001 | 9.843948 |
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| 003 | CaOODSP |
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| 005 | 20221107152633 |
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| 007 | cr ||||||||||| |
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| 008 | 180227s2012 onca||| o f000 0 eng |
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| 020 | |a978-0-660-09783-1 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aBT22-169/2012E-PDF |
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| 110 | 1 |aCanada. |bTreasury Board. |
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| 245 | 10|aGuideline on service standards |h[electronic resource]. |
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| 260 | |aOttawa : |bTreasury Board of Canada, Secretariat, |cc2012. |
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| 300 | |a[18] p. (un-numbered pages) : |bill. |
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| 500 | |aIssued also in French under title: Ligne directrice sur les normes de service. |
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| 500 | |a"Published: Jul 04, 2012." |
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| 500 | |aAlso available in HTML format. |
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| 504 | |aIncludes bibliographic references. |
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| 520 | 0 |a"The Guideline on Service Standards, developed by the Treasury Board of Canada Secretariat, is intended to be used by service employees and managers responsible for efficient and effective service delivery. It outlines common concepts and best practices for successfully developing and managing service standards for both internal and external services to citizens and business. This Guideline defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the service and organizational level"--Provided by publisher. |
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| 692 | 07|2gccst|aGovernment policy |
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| 692 | 07|2gccst|aQuality of service |
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| 775 | 08|tLigne directrice sur les normes de service |w(CaOODSP)9.843949 |
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| 856 | 40|qPDF|s365 KB|uhttps://publications.gc.ca/collections/collection_2018/sct-tbs/BT22-169-2012-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25750 |
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