00000nam 2200000za 4500 9.845570 CaOODSP 20221107153010 cr ||||||||||| 171122s2017 oncd o f000 0 eng d 978-0-660-23598-1 2561-3421 CaOODSP eng n-cn--- FA1-23/2017-2-2E-PDF Canada. Office of the Auditor General. Call centres - Canada Revenue Agency [electronic resource] : independent auditor’s report. [Ottawa] : Office of the Auditor General of Canada, c2017. iii, 22 p. : charts Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Fall 2017, report 2 Issued also in French under title: Les centres d’appels - Agence du revenu du Canada : rapport de l’auditeur indépendant. “This audit focused on whether the Canada Revenue Agency’s call centres provided Canadian taxpayers with timely access to accurate information. This audit is important because call centres are a key source of information. If taxpayers cannot get timely access to accurate information, they may file incorrect returns, miss filing deadlines, pay too little or too much tax (and later be subject to reassessment), or miss out on benefits they are eligible to receive”--Focus of the audit, p. 1. Issued also in print format. gccst Federal institutions gccst Customer services gccst Audit Les centres d’appels - Agence du revenu du Canada (CaOODSP)9.845672 Call centres - Canada Revenue Agency (CaOODSP)9.845525 Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Fall 2017, report 2 (CaOODSP)9.846691 PDF 639 KB https://publications.gc.ca/collections/collection_2017/bvg-oag/FA1-23-2017-2-2-eng.pdf