00000nam 2200000za 4500 9.848063 CaOODSP 20250821075104 cr ||||||||||| 171129s2017 oncd #ob f000 0 eng d CaOODSP eng eng fre n-cn--- FB3-7/2017-19E-PDF Dong, Wei. Digital transformation in the service sector [electronic resource] : insights from consultations with firms in wholesale, retail and logistics / Wei Dong, James Fudurich and Lena Suchanek. Ottawa : Bank of Canada, c2017. iv, 17 p. : graphs Staff analytical note = Note analytique du personnel, 2369-9639 ; 2017-19 Title from cover. Includes bibliographical references. "Firms increasingly rely on digital technologies such as e-commerce, cloud computing, big data, digital tracking and digital platforms that are reshaping business operations, business models and market structures. In this context, the Bank of Canada consulted with firms in wholesale, retail and logistics, as well as with related industry associations to yield insights on the adoption of digital technologies. Results show that firms are increasingly investing in digital technologies, most often to increase operational efficiency or to enhance customer experience. The survey also aimed to shed light on the various channels through which digital transformation may affect firms’ prices in order to discern the implications of digitalization for inflation. Survey respondents point to some disinflationary pressures overall: first, firms view e-commerce as putting downward pressure on prices, due to increased transparency and comparability in online markets, which amplifies competition and reduces firms’ pricing power. Second, thanks to the adoption of technologies, cost savings and efficiencies are in some cases being passed on to the customer although, for many firms, cost savings are yet to be realized. Finally, firms view digital technologies as a driver of actual or expected changes in market structure, citing consolidation and concentration of market power among dominant players, forcing smaller players out of the market."--Abstract, p. ii. Text in English, abstract in English and French. gccst Digital technology gccst Electronic commerce gccst Service industry Fudurich, James. Suchanek, Lena. Bank of Canada. Staff analytical note (Bank of Canada) 2369-9639 ; 2017-19. (CaOODSP)9.807323 PDF 549 KB https://publications.gc.ca/collections/collection_2017/banque-bank-canada/FB3-7-2017-19-eng.pdf