00000nam 2200000za 4500 9.851670 CaOODSP 20221107154427 cr ||||||||||| 180213s2018 onc ob f000 0 eng d CaOODSP eng n-cn--- XC16-1/1-421-41E-PDF Canada. Parliament. House of Commons. Standing Committee on Public Accounts. Report 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada [electronic resource] / Hon. Kevin Sorenson, chair. Call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada Report 2, call centres - Canada Revenue Agency, of the 2017 fall reports of the Auditor General of Canada [Ottawa] : House of Commons, Canada, 2018. v, 17 p. Report of the Standing Committee on Public Accounts ; 41st report, 42nd Parliament, 1st session Issued also in French under title: Rapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada. "February 2018." Includes government response. Original published on: 2018/02/12. Republished on: 2018/02/13, 2018/06/15. Includes bibliographical references. "According to the Office of the Auditor General of Canada (OAG or the Office), the Canada Revenue Agency (CRA or the Agency) “processes more than 30 million tax returns annually. It also administers and collects business payroll payments and goods and services taxes. The Agency’s call centres are meant to give individuals and businesses timely, accurate information about their taxes, credits, and benefits.” In the fall of 2017, the OAG released a performance audit that focused on determining “whether [CRA’s] call centres provided Canadian taxpayers with timely access to accurate information.” On 30 November 2017, the House of Commons Standing Committee on Public Accounts (the Committee) held a hearing on this audit"--Introd., p. 1-2. Canada Revenue Agency Audit Customer services Call centers Sorenson, Kevin. Rapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada (CaOODSP)9.851671 Report of the Standing Committee on Public Accounts ; 41st report, 42nd Parliament, 1st session. (CaOODSP)9.505304 PDF 2.36 MB https://publications.gc.ca/collections/collection_2018/parl/xc16-1/XC16-1-1-421-41-eng.pdf (report) PDF 1.34 MB https://publications.gc.ca/collections/collection_2018/parl/xc16-1/XC16-1-1-421-41-1-eng.pdf (government response)