00000nam 2200000za 4500 9.857687 CaOODSP 20221107155821 cr ||||||||||| 180613s2018 onc o f000 0 eng d 9780660269115 CaOODSP eng n-cn--- Em20-105/2018E-PDF Real-time client experience data collection pilot [electronic resource] : data from two collection mechanisms. [Ottawa] : Employment and Social Development Canada, c2018. 60 p. Issued also in French under title: Projet pilote de collecte de données en temps réel sur l’expérience client : données provenant de deux mécanismes de collecte. "Final report." Cover title. "The pilot project is an initial step to automating and aligning data collection from clients in each channel to allow the Department to monitor the client experience for service management purposes, beginning in 2018/19"--Executive summary, p. 5. gccst Client satisfaction gccst Computer services Canada. Employment and Social Development Canada. Projet pilote de collecte de données en temps réel sur l’expérience client (CaOODSP)9.857690 PDF 1.09 MB https://publications.gc.ca/collections/collection_2018/edsc-esdc/Em20-105-2018-eng.pdf POR-101-06-18E