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| 01425cam 2200277za 4500 |
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| 001 | 9.857687 |
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| 003 | CaOODSP |
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| 005 | 20221107155821 |
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| 007 | cr ||||||||||| |
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| 008 | 180613s2018 onc o f000 0 eng d |
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| 020 | |a9780660269115 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aEm20-105/2018E-PDF |
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| 245 | 00|aReal-time client experience data collection pilot |h[electronic resource] : |bdata from two collection mechanisms. |
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| 260 | |a[Ottawa] : |bEmployment and Social Development Canada, |cc2018. |
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| 300 | |a60 p. |
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| 500 | |aIssued also in French under title: Projet pilote de collecte de données en temps réel sur l’expérience client : données provenant de deux mécanismes de collecte. |
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| 500 | |a"Final report." |
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| 500 | |aCover title. |
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| 520 | |a"The pilot project is an initial step to automating and aligning data collection from clients in each channel to allow the Department to monitor the client experience for service management purposes, beginning in 2018/19"--Executive summary, p. 5. |
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| 692 | 07|2gccst|aClient satisfaction |
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| 692 | 07|2gccst|aComputer services |
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| 710 | 1 |aCanada. |bEmployment and Social Development Canada. |
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| 775 | 08|tProjet pilote de collecte de données en temps réel sur l’expérience client |w(CaOODSP)9.857690 |
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| 856 | 40|qPDF|s1.09 MB|uhttps://publications.gc.ca/collections/collection_2018/edsc-esdc/Em20-105-2018-eng.pdf |
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