00000nam 2200000zi 4500 9.861722 CaOODSP 20221107160830 m o d f cr ||||||||||| 190307e201809##onc o f000 0 eng d 9780660277905 CaOODSP eng rda CaOODSP eng fre n-cn--- Rv4-121/1-2018E-PDF Canada Revenue Agency call centre service expectations : final report / [prepared for the Canada Revenue Agency by Kantar TNS]. [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, September 2018. ©2018 1 online resource (46 pages) + executive summary (4 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Attentes à l'égard des centres d'appels de l'Agence du revenu du Canada : rapport définitif. Accompanied by: executive summary. Issued also in HTML format. "The aim of this research was to provide the Canada Revenue Agency (CRA) with evidence to support the revision of service standards in order to meet taxpayers’ expectations when dealing with the CRA’s enquiries lines"--Executive summary, page 4. Includes summary and additional text in French. Call centres Canada Revenue Agency Canada Revenue Agency. Kantar TNS (Firm) Attentes à l'égard des centres d'appels de l'Agence du revenu du Canada : (CaOODSP)9.861724 PDF 600 KB https://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-121-1-2018-eng.pdf Final report PDF 201 KB https://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-121-1-2018-1-eng.pdf Executive summary HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2019/009-18-e/callcentre_report_en.html Final report HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2019/009-18-e/summary/callcentre_summary_en.html Executive summary