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| 02278nam 2200421zi 4500 |
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| 001 | 9.861722 |
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| 003 | CaOODSP |
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| 005 | 20221107160830 |
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| 006 | m o d f |
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| 007 | cr ||||||||||| |
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| 008 | 190307e201809##onc o f000 0 eng d |
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| 020 | |a9780660277905 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 041 | |aeng|bfre |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-121/1-2018E-PDF |
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| 245 | 00|aCanada Revenue Agency call centre service expectations : |bfinal report / |c[prepared for the Canada Revenue Agency by Kantar TNS]. |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenu du Canada, |cSeptember 2018. |
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| 264 | 4|c©2018 |
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| 300 | |a1 online resource (46 pages) +|eexecutive summary (4 pages). |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Attentes à l'égard des centres d'appels de l'Agence du revenu du Canada : rapport définitif. |
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| 500 | |aAccompanied by: executive summary. |
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| 500 | |aIssued also in HTML format. |
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| 520 | |a"The aim of this research was to provide the Canada Revenue Agency (CRA) with evidence to support the revision of service standards in order to meet taxpayers’ expectations when dealing with the CRA’s enquiries lines"--Executive summary, page 4. |
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| 546 | |aIncludes summary and additional text in French. |
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| 693 | 4|aCall centres |
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| 693 | 4|aCanada Revenue Agency |
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| 710 | 2 |aCanada Revenue Agency. |
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| 710 | 2 |aKantar TNS (Firm) |
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| 775 | 08|tAttentes à l'égard des centres d'appels de l'Agence du revenu du Canada : |w(CaOODSP)9.861724 |
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| 856 | 40|qPDF|s600 KB|uhttps://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-121-1-2018-eng.pdf|zFinal report |
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| 856 | 40|qPDF|s201 KB|uhttps://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-121-1-2018-1-eng.pdf|zExecutive summary |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2019/009-18-e/callcentre_report_en.html|zFinal report |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2019/009-18-e/summary/callcentre_summary_en.html|zExecutive summary |
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