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| 01990cam 2200313zi 4500 |
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| 001 | 9.869921 |
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| 003 | CaOODSP |
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| 005 | 20221107163000 |
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| 006 | m o d f |
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| 007 | cr ||||||||||| |
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| 008 | 190314t20182018onc #o f000 0 eng d |
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| 020 | |a9780660300344 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-127/2019E-PDF |
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| 245 | 00|aDigital services modernization study. |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenu du Canada, |c2018. |
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| 264 | 4|c©2018 |
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| 300 | |a1 online resource (2 volumes) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Modernisation des services numériques. |
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| 520 | |a"With the adoption of digital services by the Government of Canada, there is a clear objective that departments and agencies focus on the citizen experience to increase satisfaction with, and use of, these services. Previous public opinion research had given CRA a clear understanding as to why clients want specific digital services. This research was intended to help CRA understand how to design and deliver these services to best meet clients’ needs and preferences. More specifically, the research was designed to help clarify preferences and expectations regarding potential new digital services in the following areas: status updates, electronic notifications, and online communication channels for enquiries or assistance"--Final report, page 1. |
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| 692 | 07|2gccst|aElectronic government |
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| 710 | 2 |aCanada Revenue Agency. |
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| 775 | 08|tModernisation des services numériques. |w(CaOODSP)9.869922 |
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| 856 | 40|qPDF|s632 KB|uhttps://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-127-2019-eng.pdf|zFinal report |
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| 856 | 40|qPDF|s285 KB|uhttps://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-127-2019-1-eng.pdf|zExecutive summary |
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