00000nam 2200000zi 4500 9.871041 CaOODSP 20221107163302 m o d f cr ||||||||||| 190403t20192019onc #o f000 0 eng d 9780660303871 CaOODSP eng rda CaOODSP n-cn--- FA1-27/2019-1-1E-PDF Canada. Office of the Auditor General. Call centres. [Ottawa] : Office of the Auditor General of Canada = Bureau du vérificateur général du Canada, 2019. ©2019 1 online resource (iii, 26 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Spring 2019, report 1 Issued also in French under title: Les centres d’appel. "This audit focused on whether Employment and Social Development Canada; Immigration, Refugees and Citizenship Canada; and Veterans Affairs Canada provided clients with accessible and timely call centre services. At Employment and Social Development Canada, we looked at call centres for Employment Insurance and for the Canada Pension Plan and Old Age Security. We also examined whether these departments reported on their call centre performance in a way that was relevant to clients, transparent, consistent, and verified to confirm accuracy. The audit also focused on whether the Treasury Board of Canada Secretariat and Shared Services Canada provided a strategy and support to enable these services"--Focus of the audit, page 2. gccst Audit gccst Government communications Les centres d’appel. (CaOODSP)9.871152 Call centres. (CaOODSP)9.871046 Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Spring 2019, report 1. (CaOODSP)9.846691 PDF 628 KB https://publications.gc.ca/collections/collection_2019/bvg-oag/FA1-27-2019-1-1-eng.pdf