00000nam 2200000zi 4500 9.875285 CaOODSP 20221107164421 m o d f cr cn||||||||| 190621t20192019onc o f000 0 eng d 9780660315324 CaOODSP eng rda CaOODSP n-cn--- FC5-61/2019E-PDF Survey of consumers about complaint handling in banking : final report / prepared for Financial Consumer Agency of Canada. [Ottawa] : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2019. ©2019 1 online resource (iii, 49 pages) + summary text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Sondage à l'intention des consommateurs sur le traitement des plaintes dans le secteur bancaire : rapport final. Cover title. "Supplier name: Environics Research." "Contract number: 5R000-182493/001/CY." "Delivery date: 2019-04-26." "Registration number: POR 124-18." Issued also in HTML format. gccst Banking gccst Complaints gccst Public opinion gccst Public opinion polls Financial Consumer Agency of Canada. Environics Research Group. Sondage à l'intention des consommateurs sur le traitement des plaintes dans le secteur bancaire : (CaOODSP)9.875287 PDF 952 KB https://publications.gc.ca/collections/collection_2019/acfc-fcac/FC5-61-2019-eng.pdf (final report) PDF 258 KB https://publications.gc.ca/collections/collection_2019/acfc-fcac/FC5-61-2019-1-eng.pdf (summary) HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/financial_consumer_agency/2019/124-18-e/POR124-18_report.htm (final report) HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/financial_consumer_agency/2019/124-18-e/summary/POR124-18_summary.htm (summary)