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| 02249cam 2200457zi 4500 |
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| 001 | 9.875285 |
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| 003 | CaOODSP |
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| 005 | 20221107164421 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 190621t20192019onc o f000 0 eng d |
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| 020 | |a9780660315324 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aFC5-61/2019E-PDF |
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| 245 | 00|aSurvey of consumers about complaint handling in banking : |bfinal report / |cprepared for Financial Consumer Agency of Canada. |
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| 264 | 1|a[Ottawa] : |bFinancial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, |c2019. |
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| 264 | 4|c©2019 |
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| 300 | |a1 online resource (iii, 49 pages) + |esummary |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Sondage à l'intention des consommateurs sur le traitement des plaintes dans le secteur bancaire : rapport final. |
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| 500 | |aCover title. |
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| 500 | |a"Supplier name: Environics Research." |
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| 500 | |a"Contract number: 5R000-182493/001/CY." |
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| 500 | |a"Delivery date: 2019-04-26." |
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| 500 | |a"Registration number: POR 124-18." |
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| 500 | |aIssued also in HTML format. |
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| 692 | 07|2gccst|aBanking |
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| 692 | 07|2gccst|aComplaints |
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| 692 | 07|2gccst|aPublic opinion |
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| 692 | 07|2gccst|aPublic opinion polls |
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| 710 | 2 |aFinancial Consumer Agency of Canada. |
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| 710 | 2 |aEnvironics Research Group. |
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| 775 | 08|tSondage à l'intention des consommateurs sur le traitement des plaintes dans le secteur bancaire : |w(CaOODSP)9.875287 |
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| 856 | 40|qPDF|s952 KB|uhttps://publications.gc.ca/collections/collection_2019/acfc-fcac/FC5-61-2019-eng.pdf|z(final report) |
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| 856 | 40|qPDF|s258 KB|uhttps://publications.gc.ca/collections/collection_2019/acfc-fcac/FC5-61-2019-1-eng.pdf|z(summary) |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/financial_consumer_agency/2019/124-18-e/POR124-18_report.htm|z(final report) |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/financial_consumer_agency/2019/124-18-e/summary/POR124-18_summary.htm|z(summary) |
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