00000nam 2200000zi 4500 9.875525 CaOODSP 20221107164459 m o d f cr ||||||||||| 190626e201906 onc #ob f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- XC16-1/1-421-70E-PDF Canada. Parliament. House of Commons. Standing Committee on Public Accounts. Call centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / Hon. Kevin Sorenson, Chair. Report 1 of the 2019 spring reports of the Auditor General of Canada [Ottawa] : House of Commons Canada = Chambre des communes Canada, June 2019. 1 online resource (v, 23 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Report of the Standing Committee on Public Accounts ; 70th report, 42nd Parliament, 1st session Issued also in HTML format. Original published on: 2019/06/19. Republished on: 2019/06/21, 2019/06/27. Issued also in French under title: Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada. Includes bibliographical references. "According to the Office of the Auditor General of Canada (OAG), “Canadians contact the Government of Canada to receive services and benefits that affect their social and economic well-being. Per the findings of a 2018 survey by the Institute for Citizen-Centred Service, Canadians contacted the government most frequently through in-person visits, at 32%, followed by using a website (28%), using the phone (26%), and using email, mail, or other methods (14%)”"--Introduction, page [1]. gccst Contact gccst Government services gccst Audit Sorenson, Kevin. Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada / (CaOODSP)9.875527 Report of the Standing Committee on Public Accounts ; 70th report, 42nd Parliament, 1st session. (CaOODSP)9.505304 PDF 2.46 MB https://publications.gc.ca/collections/collection_2019/parl/xc16-1/XC16-1-1-421-70-eng.pdf HTML N/A https://www.ourcommons.ca/DocumentViewer/en/42-1/PACP/report-70