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040 |aCaOODSP|beng|erda|cCaOODSP
043 |an-cn---
0861 |aXC16-1/1-421-70E-PDF
1101 |aCanada. |bParliament. |bHouse of Commons. |bStanding Committee on Public Accounts.
24510|aCall centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / |cHon. Kevin Sorenson, Chair.
24610|aReport 1 of the 2019 spring reports of the Auditor General of Canada
264 1|a[Ottawa] : |bHouse of Commons Canada = Chambre des communes Canada, |cJune 2019.
300 |a1 online resource (v, 23 pages).
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
4901 |aReport of the Standing Committee on Public Accounts ; |v70th report, 42nd Parliament, 1st session
500 |aIssued also in HTML format.
500 |aOriginal published on: 2019/06/19. Republished on: 2019/06/21, 2019/06/27.
500 |aIssued also in French under title: Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada.
504 |aIncludes bibliographical references.
520 |a"According to the Office of the Auditor General of Canada (OAG), “Canadians contact the Government of Canada to receive services and benefits that affect their social and economic well-being. Per the findings of a 2018 survey by the Institute for Citizen-Centred Service, Canadians contacted the government most frequently through in-person visits, at 32%, followed by using a website (28%), using the phone (26%), and using email, mail, or other methods (14%)”"--Introduction, page [1].
69207|2gccst|aContact
69207|2gccst|aGovernment services
69207|2gccst|aAudit
7001 |aSorenson, Kevin.
77508|tLes centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada / |w(CaOODSP)9.875527
830#0|aReport of the Standing Committee on Public Accounts ;|v70th report, 42nd Parliament, 1st session.|w(CaOODSP)9.505304
85640|qPDF|s2.46 MB|uhttps://publications.gc.ca/collections/collection_2019/parl/xc16-1/XC16-1-1-421-70-eng.pdf
8564 |qHTML|sN/A|uhttps://www.ourcommons.ca/DocumentViewer/en/42-1/PACP/report-70