00000nam 2200000zi 4500 9.881717 CaOODSP 20221107170121 m o d f cr cn||||||||| 191106s2017 pica o f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- V32-409/2017E-PDF Canada. Veterans Affairs Canada. Delivering service excellence : a review of Veterans Affairs Canada's service delivery model. Review of Veterans Affairs Canada's service delivery model [Charlottetown, P.E.I.] : Veterans Affairs Canada = Anciens combattants Canada, [2017] 1 online resource (13 pages) : colour illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Atteindre l'excellence du service : un examen du modèle de prestation des services d'Anciens combattants Canada. Cover title. Issued also in HTML format. gccst Federal departments gccst Veterans gccst Services Atteindre l'excellence du service : (CaOODSP)9.881718 PDF 326 KB https://publications.gc.ca/collections/collection_2019/acc-vac/V32-409-2017-eng.pdf HTML N/A https://www.veterans.gc.ca/eng/about-vac/publications-reports/reports/sdr-delivering-service-excellence