00000nam 2200000zi 4500 9.883087 CaOODSP 20221107170455 m o d f cr cn||||||||| 191220t20202020onc ob f000 0 eng d 9780660335971 CaOODSP eng rda CaOODSP n-cn--- Rv10-18/2020E-PDF Sub-standard : delays and lack of transparency in the Canada Revenue Agency’s processing of individual income tax and benefit returns and adjustment requests. Ottawa, Ontario : Government of Canada = Gouvernement du Canada, 2020. ©2020 1 online resource (39 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Sous la norme : les retards et le manque de transparence dans le traitement des déclarations de revenus et de prestations des particuliers et des demandes de redressement par l’Agence du revenu du Canada. Cover title. Issued also in HTML format. Includes bibliographical references. "The CRA publishes standards for its processing times for returns and adjustment requests. The CRA has reported that for the most part, it meets or exceeds these published service standards. However, the Office of the Taxpayers’ Ombudsman regularly receives complaints about delays in the CRA processing returns and adjustment requests. It has been one of the top trends in complaints received and a top call driver since the 2015-2016 fiscal year. Over the same period of time, at outreach events and stakeholder meetings, the Ombudsman heard from many individuals, tax practitioners, and organizations about the impacts of delays in processing returns and adjustment requests... We therefore determined it was necessary to launch an examination to look into why so many filers report experiencing delays, and if indeed the CRA meets its published standards for processing returns and adjustment requests"--Page 2. Canada Revenue Agency Customer services. Tax returns Canada. Tax administration and procedure Canada. Tax protests and appeals Canada. Canada. Office of the Taxpayers' Ombudsman, issuing body. Sous la norme : (CaOODSP)9.883088 Sub-standard : (CaOODSP)9.883090 PDF 559 KB https://publications.gc.ca/collections/collection_2021/boc-oto/Rv10-18-2020-eng.pdf HTML N/A https://www.canada.ca/en/taxpayers-ombudsperson/programs/reports-publications/special-reports/sub-standard.html