00000nam 2200000zi 4500 9.883479 CaOODSP 20240205150915 m o d f cr cn||||||||| 200113t20192020qucad ob f000 0 eng d 9780660336992 CaOODSP eng rda CaOODSP n-cn--- Em20-141/2020E-PDF Evaluation of providing services and information to Canadians through Service Canada : final report. [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2019. ©2020 1 online resource (ix, 58 pages) : illustrations, graphs text txt rdacontent computer c rdamedia online resource cr rdacarrier Title from cover. "October 1, 2019." Issued also in French under title: Évaluation de la prestation de services et de la communication d'information aux canadiens par Service Canada : rapport final. Includes bibliographical references. "This horizontal evaluation assesses the relevance and performance of Service Canada’s provision of general information and services (Tier 1) through three channels (in-person, telephone, and online) and the provision of personalized information and services (Tier 2) for the Canada Pension Plan Retirement Pension. The evaluation focuses on the delivery of information and services for Employment and Social Development Canada (ESDC)’s three main statutory programs: Employment Insurance, Old Age Security, and the Canada Pension Plan Retirement Pension"--Evaluation purpose, page iii. Canada. Service Canada Information services Evaluation. Canada. Employment and Social Development Canada Information services Evaluation. Federal government Information services Evaluation. Canada. Employment and Social Development Canada, issuing body. Évaluation de la prestation de services et de la communication d'information aux canadiens par Service Canada : (CaOODSP)9.883480 PDF 1.37 MB https://publications.gc.ca/collections/collection_2020/edsc-esdc/Em20-141-2020-eng.pdf HTML N/A https://www.canada.ca/en/employment-social-development/corporate/reports/evaluations/evaluation-providing-services-information.html SP-1222-02-20E