00000nam 2200000zi 4500 9.883541 CaOODSP 20221107170614 m o d f cr |n||||||||| 200114m19791980onc|||| ob f00| 0|eng d CaOODSP eng rda CaOODSP n-cn--- RG31-29/1980E-PDF Ash, Stephen B., author. Consumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant. [Ottawa] : Research and Evaluation Branch, Consumer and Corporate Affairs Canada, 1979-1980. 1 online resource (6 volumes) text txt rdacontent computer c rdamedia online resource cr rdacarrier Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. Includes bibliographical references. Volume 1. Research findings : food and clothing survey -- Volume 2. Research findings : durable products survey -- Volume 3. Research findings : consumer services survey -- Volume 4. Research findings : special populations and problem areas -- Volume 5 -- Volume 6. An annotated bibliography. Consumer satisfaction Canada. Consumer complaints Canada. Consumers Canada. Consommateurs Satisfaction Canada. Consommateurs Plaintes Canada. Consommateurs Canada. Canada. Consumer and Corporate Affairs Canada, issuing body. PDF 5.82 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-1-eng.pdf Volume 1 PDF 6.33 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-2-eng.pdf Volume 2 PDF 6.36 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-3-eng.pdf Volume 3 PDF 3.18 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-4-eng.pdf Volume 4 PDF 1.02 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-5-eng.pdf Volume 5 PDF 3.13 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-29-1980-6-eng.pdf Volume 6