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| 01589cam 2200385zi 4500 |
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| 001 | 9.884095 |
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| 003 | CaOODSP |
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| 005 | 20221107170753 |
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| 006 | m o d f |
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| 007 | cr |n||||||||| |
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| 008 | 200129e198002##quc|||| ob f00| 0|eng d |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRG31-34/1980E-PDF |
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| 100 | 1 |aAsh, Stephen B., |eauthor. |
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| 245 | 10|aConsumer satisfaction and complaining behaviour in Canada : |bthe case of financial services and insurance / |cStephen B. Ash, John A. Quelch. |
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| 264 | 1|a[Hull, Quebec] : |b[Consumer and Corporate Affairs Canada], |cFebruary 1980. |
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| 300 | |a1 online resource (17, [2] pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aDigitized edition from print [produced by Innovation, Science and Economic Development Canada]. |
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| 500 | |a"Working Paper Series No. 236." |
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| 504 | |aIncludes bibliographical references (pages [1-2]). |
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| 650 | 0|aConsumer complaints|zCanada. |
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| 650 | 0|aConsumer satisfaction|zCanada. |
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| 650 | 0|aFinancial services industry|zCanada. |
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| 650 | 0|aInsurance|zCanada. |
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| 650 | 6|aConsommateurs|xPlaintes|zCanada. |
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| 650 | 6|aConsommateurs|xSatisfaction|zCanada. |
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| 650 | 6|aServices financiers|zCanada. |
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| 650 | 6|aAssurance|zCanada. |
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| 710 | 1 |aCanada. |bConsumer and Corporate Affairs Canada, |eissuing body. |
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| 856 | 40|qPDF|s1.43 MB|uhttps://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-34-1980-eng.pdf |
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