00000nam 2200000zi 4500 9.884339 CaOODSP 20221107170834 m o d f cr cn||||||||| 200205t20202020onc ob f000 0 eng d 9780660339627 CaOODSP eng rda CaOODSP n-cn--- FC5-65/2020E-PDF Bank complaint handling procedures : industry review. Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020. ©February 2020 1 online resource (25 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Procédures de traitement des plaintes dans le secteur bancaire : examen de l'industrie. Issued also in HTML format. Includes bibliographical references. "This report presents the findings of the Financial Consumer Agency of Canada’s (FCAC’s) review of banks’ procedures for handling consumer complaints. It was conducted in response to a request from the Minister of Finance, who asked FCAC to assess both complaint handling in banking and the effectiveness of external complaints bodies (ECBs)"--Executive summary, page 1. Banks and banking Canada. Consumer complaints Canada. Financial Consumer Agency of Canada. Procédures de traitement des plaintes dans le secteur bancaire : (CaOODSP)9.884341 PDF 909 KB https://publications.gc.ca/collections/collection_2020/acfc-fcac/FC5-65-2020-eng.pdf HTML N/A https://www.canada.ca/en/financial-consumer-agency/programs/research/banks-complaints-handling-procedures.html